Returns & Warranty

RETURNS

We offer returns or exchanges within 30 days of receiving your order. Orders can be returned for a different product of equal value or you can request a refund to via your original payment method. Shipping costs are the responsibility of the customer. 

We may offer to repair, replace, or refund at our discretion if the goods sold meet the following conditions:

  • Product is not of merchantable quality
  • Product does not match the product technical specifications online
  • Product contains defects or faults
  • Product is not fit for the purchase as described online

Please note the following exceptions to our return and exchange policy:

  • Discounted or Sale items are final and cannot be returned or exchanged
  • All items must be in brand new condition to be eligible for a return or exchange.

We are not obliged to issue a refund, credit, or exchange for:

  • Change of mind
  • A cheaper price is found elsewhere

Once a Returns Request has been submitted by the Customer and we have assessed it, an update will be provided.

If the product is to be refunded, we will process the refund to the payment method used. Please allow up to 14 days for refunds to be processed upon our receipt of the goods. If a product is to be exchanged, the replacement item will be sent upon return of the original item. Tracking information will be emailed once the product has been dispatched.

For return requests please contact orders@3rdrail.com.au

WARRANTY

LIMITED MANUFACTURER’S WARRANTY

Yow Surf warrants any purchase (excluding sale items) against defects from 30 days from purchase. Please return any defective product unused to the place of purchase with 30 days of sale for repair or replacement. Please note that any used products will not be available for refund or repair.

Retailers should contact orders@3rdrail.com.au directly to organise the Return Authorization.

LIFETIME TRUCK GUARANTEE

We have taken great care to use the best materials and construction available on the market to construct our new Meraki Surfskate System and as such we are pleased to offer a limited lifetime truck warranty against defects in materials and workmanship.

Please note that this guarantee does not cover breakage or wear and tear due to:

  • Damage caused by accident, improper care or installation, negligence, drilling or tampering with the original design.
  • Normal wear and tear, or cosmetic damage that does not affect functionality, such as scratches, rust or corrosion.
  • Consumable truck components that can wear out or break from normal use, such as bushings, pivot cups, kingpins, thrust bearings, links and springs.
  • Consumable Skateboard parts such as wood decks, grip tape, risers, wheels and wheel bearings.
  • Any previous Yow Surfskate truck systems made before April 2021.
If you would like to make a warranty claim on your Meraki Trucks please send detailed photos to support@yowsurf.com.au to obtain the Return Authorization Number prior to sending back your trucks.